Privacy & Cookie Policy

1. Data Controller

The entity responsible for the processing of your personal data is:

MAISON JADE Club
Zürich, Switzerland
Email: hello@maisonjadeclub.com

2. Applicable Law

This policy is governed by the Swiss Federal Act on Data Protection (nDSG / revDSG), which entered into force on 1 September 2023. For visitors from the European Union and the European Economic Area, we additionally comply with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).

3. Data We Collect

3.1 Contact Form Data

When you submit an inquiry through our contact form, we collect the following information:

• Name
• Email address
• WhatsApp number (if provided)
• WeChat ID (if provided)
• Your message / inquiry details
• Language preference

This data is collected solely for the purpose of responding to your inquiry and providing our concierge services. The legal basis for processing under Swiss law is the performance of a contract or pre-contractual measures (Art. 31 para. 2 lit. a nDSG). Under the GDPR, the legal basis is Art. 6 para. 1 lit. b (contract performance) and Art. 6 para. 1 lit. a (consent).

3.2 Technical Data

Our web server may automatically record standard technical data such as your IP address, browser type, operating system, and the date and time of your visit. This data is processed for the purpose of ensuring the technical functioning and security of our website.

3.3 Language Preference

We store your selected language preference in your browser's local storage (localStorage). This is not a cookie and is not transmitted to our servers. It is used solely to display the website in your preferred language on return visits.

4. Cookie Policy

No first-party cookies, no third-party cookies, and no similar tracking mechanisms are placed on your device when you visit our website. We do not engage in behavioural tracking, retargeting, or profiling of any kind.

Because we do not use cookies, no cookie consent banner is required or displayed.

5. External Resources

Our website loads font files from Google Fonts (fonts.googleapis.com, fonts.gstatic.com). When your browser requests these fonts, your IP address is transmitted to Google LLC. Google's privacy policy applies to this data processing. We use Google Fonts to ensure consistent and high-quality typography across all devices and languages.

No other external services, analytics platforms, social media plugins, or content delivery networks are used on this website.

6. Purpose of Data Processing

We process your personal data exclusively for the following purposes:

• To respond to your inquiries and requests
• To provide our private luxury concierge services
• To communicate with you in your preferred language and via your preferred channel
• To ensure the technical security and proper functioning of our website

7. Data Sharing & Third Parties

We may share your data only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business, strictly under contractual data processing agreements
• When required by law, court order, or governmental regulation
• To protect our rights, safety, or property

8. Data Retention

Your personal data is retained for the duration of our business relationship and for the applicable statutory retention periods thereafter. Under Swiss commercial law (Art. 958f of the Swiss Code of Obligations), certain business records must be retained for a minimum of 10 years.

Once the retention period has expired and no further legal obligation applies, your data will be securely deleted or anonymised.

9. Your Rights

Under the Swiss nDSG and, where applicable, the EU GDPR, you have the following rights:

• Right of access: You may request confirmation of whether we process your personal data and, if so, obtain a copy of that data.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to deletion: You may request the deletion of your personal data, subject to applicable legal retention requirements.
• Right to restriction of processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your personal data at any time.

To exercise any of these rights, please contact us at hello@maisonjadeclub.com. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website is served exclusively over HTTPS to ensure the encrypted transmission of data between your browser and our servers.

11. International Data Transfers

As noted in Section 5, the use of Google Fonts may result in the transfer of your IP address to Google servers, which may be located outside of Switzerland and the European Economic Area. Google LLC participates in the EU-U.S. Data Privacy Framework.

We do not otherwise transfer your personal data to countries outside of Switzerland or the EEA.

12. Supervisory Authority

If you believe that the processing of your personal data infringes your rights, you have the right to lodge a complaint with the competent data protection authority:

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1, CH-3003 Bern, Switzerland
Website: edoeb.admin.ch

EU residents may also contact their local data protection supervisory authority.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.